Refund policy
At KIDZNBABY, customer satisfaction is our top priority, and we ensure that all items undergo thorough quality checks before shipping. However, we understand that items may occasionally arrive damaged, and we are committed to resolving such issues.
Returns for Damaged or Defective Items Only
We only accept returns for items that are damaged or defective upon arrival. If you receive a damaged or defective item, please follow the steps below to initiate a return. We do not accept returns for any other reasons, including change of mind or dissatisfaction with the product.
Eligibility for Return
To be eligible for a return due to damage or defect:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must contact us within 7 days of receiving the item to report the damage or defect.
How to Initiate a Return
If your item arrives damaged or defective, please follow these steps:
- Contact our customer support team at info@kidznbaby.com or via WhatsApp at +41 77 401 22 20.
- Provide your order number, name, and a description of the issue. Photos of the damaged or defective item are required to process your return.
- Our customer support team will review your case and, if eligible, provide you with a return authorization and a prepaid return shipping label.
Return Shipping
- If your return is approved, we will provide a prepaid shipping label for the return of the damaged or defective item.
- Please ensure the item is packaged securely and use the shipping label provided to return the item to us.
- We recommend using a trackable shipping service to ensure safe return.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:
- If the return is approved, we will issue a full refund to your original payment method within 10 business days.
- Please note that your bank or payment provider may take additional time to process the refund and post it to your account.
Non-Returnable Items
We do not accept returns for any of the following:
- Items that are not damaged or defective upon arrival.
- Customized or personalized items, unless they are defective.
- Digital products, services, or items sold on clearance or promotion.
Exchanges
We do not offer exchanges. If you receive a damaged or defective item, you may return it for a refund and place a new order for the replacement item.
Contact Information
For any questions regarding our return policy, please contact us at info@kidznbaby.com or via WhatsApp at +41 77 401 22 20.
Effective Date: This return policy is effective as of November 20, 2023, and may be updated at any time without prior notice. Please refer to our website or contact customer support for the most up-to-date information.
Thank you for choosing KIDZNBABY!